The small print
Hire Agreement & Terms.
No hidden fees, no nasty surprises. Here is the complete legal agreement and terms of service for your road trip. Please read it carefully before collecting your van.
Cancellation Policy
We understand that things can happen and you may need to cancel your booking. Here is exactly how our refunds are calculated leading up to your trip.
30 Days or more
100% RefundIf you cancel your entire booking 30 days or more before your hire start date, you will receive a full refund of your Total Hire Cost.
14 to 30 Days
50% RefundIf you cancel between 30 days and 14 days prior to your hire start date, you will receive a 50% refund of your Total Hire Cost.
Less than 14 Days
No RefundCancellations made from 14 days before the hire start date, up to and including the hire end date, are not eligible for a refund.
Partial Cancellations
Need to drop a day or two from your trip? The same percentage timeline above applies to the value of the cancelled days.
- A single day's value is calculated pro-rata based on your Total Hire Cost.
- Add-ons attached to those cancelled days (like extra drivers or equipment) are also refunded pro-rata.
The "No-show" Policy
If you are running late on your pickup day, please contact us via email or WhatsApp immediately.
A booking will be officially considered a "no-show" and cancelled one (1) hour after your agreed pickup time if we have not heard from you.